Next-Generation
IT Service Management

An EMA Research Report

Download EMA's 2017 report to learn what 264 IT professionals have to say about the trends and practices shaping the future of ITSM:
  • IT Ops or IT execs - who should lead ITSM activities?
  • The two strategic priorities shaping ITSM
  • How the Cloud is impacting ITSM
  • The IoT initiatives organizations are starting to support

Download the report: