IT Service Management

An EMA Research Report

Download EMA's 2017 report to learn what 264 IT professionals have to say about the trends and practices shaping the future of ITSM:
  • IT Ops or IT execs - who should lead ITSM activities?
  • The two strategic priorities shaping ITSM
  • How the Cloud is impacting ITSM
  • The IoT initiatives organizations are starting to support

Download the report: